Get in touch
Two ways, both reaching the same inbox. Use whichever suits you — there is no account to create either way.
Telling us your app version and what you were doing when it went wrong usually saves a round trip.
FilePort for Mac
Moves photos, videos, and files between an Android phone and your Mac. Most reports we see have a quick answer:
- The phone does not appear. Unlock it and tap the USB notification, then choose File Transfer or Photo Transfer — a phone left in charge-only mode shares nothing. Charge-only cables also carry no data, so try another cable before anything else.
- Wireless pairing finds nothing. Phone and Mac have to be on the same Wi‑Fi network, and guest networks usually block devices from seeing each other. If discovery stays empty, the wizard takes a typed IP address and port straight from the phone's Wireless debugging screen.
- A transfer stopped partway. Nothing on the phone is deleted or altered by a failed copy. Reconnect and FilePort offers to resume from where it left off, without re-copying what already landed.
- Restoring a purchase. FilePort Pro is tied to your Apple Account. On a new Mac, open the paywall and choose Restore Purchases; manage or cancel a subscription in App Store › Account › Settings.
Exam Coach apps
Texas Real Estate, Ham Radio, and Part 107. Your progress lives on your device and syncs through your own iCloud container, so it follows your Apple Account rather than an account with us.
- Progress missing on a second device. Check that iCloud Drive is on for the app in iOS Settings, on both devices, and give it a moment on a live connection.
- A question looks wrong. Send it to us with the question text. Curriculum corrections are the fastest thing we ship.
- A state we do not cover yet. Vote or propose one on the home page poll — it is how we pick what to build next.
Purchases, billing, and refunds
Apple handles every payment for every app we ship, so we cannot see your payment details and cannot issue a refund ourselves. Refunds go throughreportaproblem.apple.com. If a purchase went through but the app has not unlocked, write to us — that one we can usually sort out.
Your data
None of our apps require an account, and none of them send your content to us. What each one stores, and where, is set out in thePrivacy Policy. Support messages are the one exception: if you write to us, we keep that correspondence to answer you, and we delete it on request.